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These terms set out how ftlucky handles your account, your data, and your rights as a user in the Philippines — where access is permitted under local law and eligible regions. Read through what applies to you before using any part of the platform.
Access to ftlucky is subject to the laws of the region where you are located. We do not represent that the platform is available in every part of the Philippines or that all features are accessible in every eligible region. It is your responsibility to check whether your use of the platform is lawful where you are. Nothing in these terms overrides any local law that applies to you. Where a conflict exists between these terms and applicable local law, local law takes precedence. Transactions processed through Maya and GrabPay are subject to the terms those providers apply separately — we carry out our side of the account transaction, but the payment rail's own conditions govern how funds move on their network. We may update these terms when our policy or the platform changes. The version shown on this page is the one in effect. If a change materially affects your rights, we will note it clearly in your account communications. Continued use after a policy update means you accept the revised terms.
Maya transfers into your account wallet are subject to Maya's own service conditions in addition to these terms.
GrabPay payments are processed under GrabPay's terms. Our policy governs your ftlucky account record, not the payment network itself.
GCash deposits follow the same split: our terms cover the account credit; GCash terms govern the transfer on their side.
Access is only available where local law and eligible regional rules permit. We do not confirm availability for specific locations beyond this statement.
Not every aspect of your experience falls under a single policy document. This section draws a clear line between what these terms govern directly and what is handled by third-party conditions or separate account rules.
Your login, account record, wallet balance and account-level settings are all covered by this policy. Any dispute about account access is raised through our support channel first.
Deposits and withdrawals on your account record fall within scope. The payment network — Maya, GrabPay or GCash — applies its own terms to the transfer leg; we apply ours to the account leg.
Game content supplied by studios in our lobby is governed by their respective content agreements. We make titles available; the mechanics and results are determined by those systems, not this policy.
Links or integrations that take you off the ftlucky platform — including e-wallet apps or external verification services — operate under those third parties' own terms and are outside the scope of this document.
You have clear, actionable rights over the data and records we hold for your account. Reviewing your transaction history, correcting an account detail, or raising a formal query are all things you can do without needing to escalate immediately. Start inside your account dashboard — the records shown there after login reflect your current balance, transaction log and account status in real time. If something looks wrong, use the account settings section to submit a correction request before reaching out to support. For questions that go beyond what the dashboard covers — such as a policy clarification or a data request — our support team handles those directly. Response paths are listed in the Support section below. We aim to acknowledge every account-related query and work through it in the order it arrives.
Your full transaction history is visible in the account dashboard after login. Filter by date or transaction type to locate the entry you need.
Submit a correction through account settings if a name, contact detail or linked e-wallet entry is wrong. Verification may be required before the change takes effect.
Send a written query through our support channel naming the specific clause or record in question. We handle these separately from general account help requests.
For account access issues, wallet discrepancies or policy disputes, open a ticket through the support route listed below. Include your account reference to speed up the process.
Policy questions, account access disputes and data requests each have a direct route. Use the channel that matches your query type — this keeps response handling accurate and avoids delays from routing a legal question through a general help queue.
Start a live chat session from the account page for account-level questions. Identify the session as a policy query at the start so the team handles it correctly.
Send a written policy request to our support email. Include your account reference number and the specific section or record you are asking about for faster handling.
The help centre inside your account lists common policy scenarios and the steps to resolve them without opening a ticket. Check there first for straightforward questions.
We collect only the information needed to operate your account, process transactions and meet any legal obligations that apply in your region. Data is not sold to third parties. Account security relies on the login credentials you set — keep your password and any linked e-wallet PIN private. Cookies on the platform are used for session continuity and performance; you can manage cookie preferences through your browser settings.
Account and transaction records are kept for the period required by applicable law in eligible regions. You can request a summary of the data we hold by contacting support with your account reference.
Session cookies keep you logged in across page loads. Analytics cookies help us understand how the account pages are used. You can adjust these in your browser at any time without losing account access.
We do not store your Maya, GrabPay or GCash credentials. Those remain on the respective payment provider's system. Your ftlucky account login is separate and governed by the credentials you create.
To request a change to how we handle your data, or to ask about retention for your specific account, contact support in writing. We will confirm receipt and outline the steps that follow.
These are the questions we receive most often about how our policy works, what it covers, and how to act on your rights as an account holder in the Philippines.
Access to ftlucky depends on local law and eligible regions. If you are in a region where use is permitted, these terms apply to your account. It is your responsibility to confirm that your use is lawful where you are located.
We hold the information you provided when opening your account — name, contact details, linked e-wallet identifiers and your transaction history. You can request a summary of this data by contacting support with your account reference number.
Go to account settings after login and submit a correction request. For details tied to payment verification — such as a linked Maya or GrabPay identifier — additional verification steps may be shown in the form before the change is saved.
No. Your Maya and GrabPay credentials stay on those providers' systems. We record the transaction reference and the amount credited or debited on your account wallet — not the underlying payment credentials.
The updated terms are published on this page with the effective date shown. If a change materially affects your account rights, we note it in your account communications. Continuing to use the platform after that point means you accept the updated terms.
Send a written query through our support email, naming the specific clause or record in question and including your account reference. Policy and data requests are handled separately from general account help to make sure they reach the right team.