Slots / Sports
These terms set out the rules that apply when you create and use an ftlucky account, make transactions through Maya or GrabPay, and access any content on this platform. Read them carefully — they define both your rights and ours, and they govern every session you start on any device.
By creating an account on ftlucky and completing any transaction — whether through Maya, GrabPay, or another supported local payment method — you confirm that you have read and accepted these terms in full. They apply to every part of your account relationship with us: wallet activity, game access, support interactions, and any communication we send you. Access to ftlucky is available only where local law permits. We do not represent that the platform is lawful in every jurisdiction, and it is your responsibility to verify eligibility under the laws of your region before using the service. Where availability depends on local law, we will indicate the relevant restriction in your account. We may update these terms at any time. When we do, the revised version will be posted on this page, and continued use of your account after that date constitutes acceptance of the changes. If you disagree with any revision, you should stop using the platform and contact support to close your account. The version date shown at the top of this page reflects the most recent update. For questions about how a specific change affects your account, our support team is reachable through the contact routes listed in the Support section of this page.
These terms define exactly which parts of your ftlucky experience they govern and which sit outside their scope. Understanding the boundaries helps you know where to direct questions and what rules apply at each step.
All login activity, account creation, identity verification, and session management on ftlucky fall within these terms. Rules on account suspension, reinstatement, and closure are set out here and applied through your account dashboard.
Deposits and withdrawals processed through Maya, GrabPay, and other supported rails are governed by these terms alongside the payment provider's own policies. We apply the transaction rules visible in your account wallet at the time of each request.
Game content, promotional communications, and account-facing materials published on ftlucky fall under these terms. Content accuracy, availability, and access conditions are subject to the rules stated here and displayed in the relevant section of your account.
Payment processors, game studios, and external platforms linked from ftlucky operate under their own terms. We are not responsible for the policies of those third parties, and any dispute with them must be raised directly with the relevant provider.
These terms are not one-sided. You have concrete, actionable rights at every stage of your account relationship with us. You can review your full transaction history — every Maya, GrabPay, and wallet movement — directly from the Transactions tab in your account dashboard after login. If any detail in your account record looks incorrect, you can raise a correction request through the in-account support form, and we will investigate within the period stated in our response policy. You also have the right to ask us what account data we hold, to request that outdated information be corrected, and to close your account at any time by contacting support. Before acting on any of these rights, check the current state of your account dashboard — it shows the live status of your wallet, open requests, and any restrictions applied to your access. Where a process step is unclear, our support team can walk you through the exact fields and verification instructions required.
Open the Transactions tab in your account dashboard to view a full history of deposits, withdrawals, and wallet adjustments. The record is filterable by date and payment method, including Maya and GrabPay entries.
If personal details or transaction records appear incorrect, submit a correction request via the in-account support form. Attach any relevant confirmation references so our team can locate the specific entry quickly.
Any clause in these terms that is unclear to you can be sent to us directly through the support contact routes listed below. We will respond with the specific rule that applies to your situation, not a generic reply.
You may close your ftlucky account at any time. Contact support through live chat or email, confirm your identity via the verification step shown in the closure form, and we will process the request according to the timeline stated there.
If any part of these terms raises a question about your account, you have three direct routes to reach our team. Choose the channel that suits your situation — live chat for quick account checks, email for documented policy questions, and the in-account form for requests that require a paper trail.
Start a live chat session from any page on ftlucky while you are logged in. This is the quickest route for time-sensitive account questions, including transaction holds or access issues tied to these terms.
Send a written query to our support email address shown in your account settings. Email is the right channel for formal policy questions, correction requests, or any matter where you need a documented response from our team.
The support form inside your account dashboard lets you attach reference numbers, screenshots, and transaction IDs. Use this for account closure requests, data queries, or disputes that require a record of the conversation.
Our commitment under these terms extends to how we handle your account data, cookie settings, and the security of your wallet across devices. The current state of any access restriction or security flag applied to your account is shown in your account dashboard after login — you do not need to contact support to check it.
We collect and retain only the information needed to operate your wallet, process Maya and GrabPay transactions, and respond to support requests. You can ask us what data we hold at any time by submitting a request through the in-account form.
Cookies on ftlucky maintain your session state across devices and help us serve the correct account view when you log back in. You can manage cookie preferences through your browser settings; disabling certain cookies may affect login continuity and wallet display.
Access to your account is protected by password verification and, where enabled, a secondary confirmation step shown during login. If you suspect unauthorized access, the fastest route is to use the account-lock option visible in your security settings, then contact support.
We retain account records for the period required by our operational policy, which is stated in the data section of your account settings. After account closure, certain transaction records may be retained as required. Request details through the support email route.
The questions below cover the situations we hear most often from account holders trying to understand their rights and obligations under these terms.
Yes. Any deposit or withdrawal processed through Maya, GrabPay, or another supported payment method is covered by these terms alongside the payment provider's own policy. The rules that apply to your specific transaction are shown in your account wallet at the time you initiate it.
The revised terms take effect from the date posted on this page. Continuing to use your account after that date means you accept the updated version. If you do not agree, contact support to close your account before that date. We recommend checking this page periodically.
Submit a data enquiry through the in-account support form. State clearly that you are requesting a summary of your account data. Our team will respond with the relevant details within the period stated in our response policy, which is visible in your account settings.
Yes. Open the Transactions tab in your dashboard, locate the entry in question, and raise a correction request through the in-account form. Include the transaction reference number and the specific detail you believe is incorrect so our team can investigate accurately.
Access depends on local law and the eligible regions where the service operates. We do not confirm availability for every location. Check the access conditions shown during account creation or contact support to verify whether your region is currently eligible under applicable local regulations.
Contact support via live chat or email to start the closure process. You will be asked to confirm your identity through the verification step shown in the closure form. Any pending wallet balance must be settled before closure is finalised, as specified in the account closure section of these terms.