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This privacy policy explains exactly what data ftlucky collects when you open an account, how we use it and how you can review or correct it at any time. Access to the platform depends on local law and is available only in eligible regions.
When you create an account, we collect the details you enter — name, contact information, date of birth and the payment method you link, whether that is Maya, GrabPay or GCash. We record transaction data connected to deposits and withdrawals so that your account wallet history stays accurate and traceable. Device identifiers, browser session data and IP address are logged to maintain account security across the devices you use. We do not sell your personal information to third parties. Data is processed to operate your account, verify your identity where required under applicable law, and to route payment transactions through the e-wallet or bank channel you selected. Retention periods follow the requirements of applicable Philippine law and the jurisdiction governing this platform. Where we share data with payment processors such as Maya or GrabPay, that sharing is limited to what is necessary to complete the transaction you initiated. You can request a record of the data we hold on your account by contacting our support team. The current state of your account data is accessible in your account dashboard after login.
Understanding what falls inside and outside this policy helps you know exactly who is responsible for your data at each step. Four areas are worth distinguishing clearly.
Data you submit when logging in, updating your profile or changing your account password falls entirely under this policy. We control how it is stored and for how long. The access log for your account is visible after you log in.
When you use Maya, GrabPay or GCash to deposit or withdraw, the transaction data passes through the payment provider's own systems. Their privacy terms apply to the portion of the transaction they process. We receive only the confirmation and amount needed to update your wallet.
Browsing game pages, reading articles or navigating between sections does not require you to submit personal data. Session analytics may be collected in aggregate form to improve page performance, but this is not linked to your named account without your login.
Links or embedded content from outside this platform — including payment rails and game studios — operate under their own policies. We do not control those third-party data practices and are not responsible for them. Check those providers' own terms for details.
Your rights under this policy are actionable, not just declared. You can request a copy of the personal data we hold on your account at any time by reaching out through our support channel. If any detail is incorrect — a misspelled name, a wrong contact number, an outdated address — you can ask us to correct it, and we will update the record within the period required by applicable law. Where data processing relies on your consent, you may withdraw that consent; note that doing so for data essential to account operation may affect your ability to use the platform in regions where local law permits access. You can also ask us to clarify why a specific piece of data is held and how long we intend to keep it. All requests are handled by the same support team that manages general account questions.
Submit a data access request through our support contact. We will confirm the personal information held on your account, the categories it falls into and the purpose for which it is held.
Log in and navigate to your account profile to update contact details directly. For information you cannot edit yourself, send a correction request to our support team with the accurate details.
If you have a question about how a specific piece of your data is used — for example, how your GCash or Maya transaction history is stored — contact support and reference your account ID for a faster response.
Where removal is permitted under applicable law and does not conflict with legal retention obligations, you may request that we delete personal data no longer necessary for account operation. Support will confirm what can be removed and what must be retained.
Every privacy request, correction or data question goes to the same support team. Use whichever channel is most convenient for you — live chat, email or the in-account message form — and include your account ID so we can match your request to the right record quickly.
Open the chat widget from any page while logged in. State that your message is a privacy request so the agent routes it correctly from the start.
Send your request to our support email address shown in the Contact section of your account dashboard. Include your registered account ID and a brief description of the data involved.
Navigate to Account Settings, then select Help or Contact. The form is pre-filled with your account details, which speeds up the verification step before we process your request.
Our approach to data handling is shaped by the account-care standards we apply across every device you use. Session data, wallet records and identity details are kept in secured storage with access restricted to the team members who need it for account operations. Cookies are used for session continuity — keeping you logged in across a browsing session and remembering your preferred language or payment method. You can manage cookie preferences through your browser settings at any time. Retention follows the minimum period required by applicable law; once that period passes and there is no active legal or account reason to hold the data, we remove it. Any change to this policy is published on this page, and the update date is shown at the top of the document.
Access to your personal data within our systems is restricted by role. Only the account operations and compliance team can view identity records. Payment data from Maya and GrabPay transactions is stored only in the form needed to reconcile your wallet history.
Session cookies keep your account active while you browse. Preference cookies remember your selected payment method — for example, Maya or GCash — so you do not have to re-select it. You can clear or block cookies through your browser at any time.
We keep your account data for as long as your account is active and for the period required by applicable Philippine and platform law after closure. Transaction records linked to Maya, GrabPay or GCash are retained for the legally required period.
When this policy changes, the revised version is posted here with an updated date at the top. Continued use of the platform after a policy update means you have seen the revised terms. For material changes, we will send a notice to your registered contact.
These are the questions we receive most often about data, account privacy and how to exercise your rights. If your question is not covered here, contact support directly from your account dashboard.
We collect the details you enter during registration — name, contact number, email address and date of birth. When you link a payment method such as Maya or GrabPay, we also record the reference needed to process your transactions. Device and session data is collected automatically to maintain account security.
We share data only where necessary to operate your account. Payment processors like Maya and GrabPay receive the transaction data needed to complete your deposit or withdrawal. We do not sell personal information to advertisers or unrelated third parties. Game content studios do not receive your personal account data.
Send a data access request through live chat, the support email shown in your account dashboard, or the in-account message form. Include your account ID. We will confirm the categories of data held, the purpose and the retention period within the timeframe required by applicable law.
Yes. For corrections, update what you can directly in your account profile, then contact support for anything you cannot edit yourself. Deletion requests are assessed against legal retention obligations — where removal is permitted and no legal hold applies, we will process it and confirm the outcome.
Transaction records from GCash, Maya and GrabPay are stored to maintain an accurate wallet history in your account. This data is retained for the minimum period required under applicable law. The payment provider also holds records on their side under their own privacy terms.
After account closure, we retain the data required by applicable law — typically identity records and transaction history for a defined period. Data no longer required after that period is removed. You can ask our support team for specifics on the retention period that applies to your account type.